Quality Management

ILJI TECH has established a quality management system to provide the highest level of quality, exceeding customer expectations and maximizing satisfaction. Based on a reliable quality management system, the company conducts systematic quality improvement activities across all stages, from raw material input to product production.

Quality Management Strategy

Quality Management Governance Implementation

Quality Management System

Quality Competitiveness Enhancement Activities

Enhancing Customer Satisfaction with Quality

Communication and Management with Customers

To enhance investigation and communication regarding customer complaints, ILJI TECH assigns each representative to conduct a monthly quality-related survey and collect suggestions for improvement. Through this process, the company aims to address areas for improvement, proactively prevent potential customer complaints, and meticulously track and manage even minor issues, ultimately maximizing customer satisfaction.

Quality Expert Development

To enhance the effectiveness of quality-related training, ILJI TECH analyzes training content to assess suitability by work group(W/G) and ranks the importance of training courses for each role. This approach fosters the development of highly qualified and suitable talent. By enabling employees to gain experience in diverse areas—such as new car quality, management, and mass production quality—through rotational assignments across W/Gs, ILJI TECH cultivates key personnel capable of driving organizational goals. Additionally, the company aims to train all employees as 3D scanning experts to ensure flawless quality throughout the new car development process.